Privacy Policy
We are dedicated to safeguarding your personal information because we respect your privacy.When you visit or make a purchase from www.azhaghu.co.uk (the “Site” or “we”), your Personal Information is collected, used, and disclosed as outlined in this Privacy Policy.
We gather certain information about your device, how you use the site, and the data required to complete your transactions when you visit it. We might also collect extra data if you get in touch with us for customer service. Any information that can be used to uniquely identify an individual is referred to as “Personal Information” in this Privacy Policy, including the data listed below. For further details on the types of Personal Information we collect and why, see the list below.
Individuals who are under the legal age of adulthood
Users under the age of eighteen are not permitted to use this site.We do not deliberately gather Personal Information from minors.If you are the parent or guardian and you suspect that your kid has given us Personal Information, please contact us at the email address provided below to request the removal of such information.
Information we collect
Contact Information includes first name, last name, title, birthday, email address, phone number, delivery address, billing address, payment information (including credit card).
Technical Information includes internet protocol (IP) address, device type, your login data, browser type and version, time zone setting and country, your location if you choose to share it, language, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site or any Application Profile Information includes first name, last name, title, birthday, email address, telephone number, delivery address, billing address, password, purchase and order history, your favorite products, wish list, brand preferences.
How we collect information about you
By completing forms on the Site or by contacting us via mail, phone, email, social media, or another method, you can provide us with your information. This covers the data you submit when you register for an account with us,browse our website,place an order,sign up to our newsletters, contact our customer service, enter a competition, promotion or survey or give us some feedback.
We may automatically gather Technical Information about your device, browsing habits, and activities as you engage with the Site or any Application. We gather this data through the use of server logs, cookies, and other related technologies. Technical information about you could also be obtained by us if you visit other websites that use our cookies.
How we use your information
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Identity & Contact Information |
➢ To set up and maintain your account with AZHAGHU. ➢ To deliver the items you have purchased. ➢ To send you service notifications, including order updates, via email, SMS, or another method. ➢ To verify your identity and for security purposes. ➢ To direct you to the right part of the Site. ➢ To communicate with you. ➢ To manage returns and offer customer service and assistance. |
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Technical & Usage Information |
➢ To maintain the security of our website and any applications. ➢ To make changes to our website and any applications you use, as well as to set default settings (such language and currency). ➢ To recognise you when you access any application on our site. ➢ To find out what you and other customers find appealing. |
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Financial Information |
➢ To take payment, and give refunds ➢ To fraud prevention and detection |
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Transaction Information
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➢ To manage returns and give customer service. ➢ To deliver the goods you order. ➢ To learn what you and other customers find appealing. |
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Profile Information |
➢ To provide you with advice and recommendations for products or services that you might find interesting. ➢ To determine your preferences based on the items you have purchased, looked for, or returned. |
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Marketing and Communications Information |
➢ To provide you with information about our products and services via email, SMS, mail, or other means. |
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Social Information |
➢ To allow you to distribute products and services if you so desire. ➢ To make it simple and easy for you to check in to our site or any application without having to create a separate account. |
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Contact History |
➢ To provide customer service and support |
Lawful basis
According to the General Data Protection Regulation (“GDPR”), if you live in the European Economic Area (“EEA”), we handle your personal information based on the following legal ground are:
- Your agreement.
- The fulfillment of the agreement between you and the Site.
- Compliance with our legal responsibilities.
- To safeguard your essential interests.
- For our valid interests, which do not take precedence over your fundamental rights and freedoms.
Retention
We will keep your Personal Information on file for our records after you place an order through the Site, unless and until you request that we remove it. Please consult the ‘Your rights’ section below for further details on your right to be forgotten.
Your Rights
You always have the following rights:
- To restrict processing of your information.
- To access or obtain a copy of any information we may have about you.
- To have your information deleted if you believe it is not legally permitted.
- To request data portability (the ability to move some of your information elsewhere) under certain conditions.
- To withdraw consent for us to process your information (to the extent that processing is based on previously obtained consent).
- To request that we stop or resume sending you marketing messages as outlined in the section below on marketing.
- To object to the processing of your information in certain situations.
- To have your information corrected if you believe it is inaccurate.
- To have safeguards put in place if you are being profiled based on your information, and to not be subject to a decision based on automated processing.
In accordance with data protection laws, any request for access to or a copy of your information must be made in writing, and we will make every effort to answer within a reasonable time frame—in any case, no later than one month. When it comes to your rights as a data subject, we shall abide by our legal obligations.
Our goal is to always have correct information about you in our possession. Please let us know if any of your personal information changes so we can help make sure it is accurate.You can access, update or correct your personal account details via the “My Account” section of the Site.
Automatic decision-making
You have the right to object to processing that is based only on automated decision-making (including profiling) if you live in the European Economic Area (EEA) and that decision-making has a substantial impact on you legally or in other ways.
We don’t use consumer data to make fully automated decisions that have substantial legal or other implications.
Some services that use automated decision-making are:
- A temporary blacklist of IP addresses linked to recurring unsuccessful transactions. For a few hours, this denylist remains in place.
- Credit cards linked to IP addresses on a temporary blacklist will be removed from circulation. For a limited period of time, this denylist is maintained.
How long will we keep your information?
For as long as you have an account with us, or for as long as it takes us to provide you with the services you have requested, or (if you have any correspondence with our Customer Care Team) for as long as it takes us to give you support-related reports and trend analysis exclusively, we will retain your information.
We may also retain some of your information as required, even after you have closed your account or it is no longer required to provide the services to you, if it is reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions.
If we are allowed to send you direct marketing communications, we may keep the contact details you need for this purpose (as long as you have given us permission to do so) as long as you do not opt out of receiving them from us.
Cookies
A cookie is a little data file that is downloaded to your computer or mobile device whenever you visit our website. Among the many types of cookies we utilise are functional, performance, advertising, social media, and content cookies. Cookies improve your online experience by enabling the website to recall your choices and actions (such region selection and login). This implies that every time you visit the website or go between pages, you won’t need to enter this information again. Cookies also give information on how users interact with the website, such as whether they are new visitors or return often.
Cookies Law in the United Kingdom
The 2011 EU e-Privacy Directive was adopted in the UK in 2011.According to this law, owners of websites that offer services to users must obtain the visitors’ informed consent before using cookies on their websites or applications. This is done on Sephora.co.uk by means of a pop-up notification that shows to users in the UK or other EU member states at the bottom of the browser window.
This is done on azhaghu.co.uk by means of a pop-up notification that shows to users in the UK or other EU member states at the bottom of the browser window.
The Information Commissioner’s Office website (http://www.ico.gov.uk) has more details about the cookie law in the United Kingdom.
Do not track
Please be aware that when we detect a “Do Not Track” signal from your browser, we do not change our data gathering and usage methods because there is no industry-wide consensus on how to respond to such signals.
Changes
For operational, legal, or regulatory purposes, or to reflect changes to our practices, we may occasionally amend this privacy statement.
Get in touch
Please send us an email at contactus.azhaghu@gmail.com if you have any questions, concerns, or complaints regarding our privacy practices.